Frequently Asked Questions
Find answers to common questions about our sustainable wool products, scent oils, shipping policies, and wholesale accounts.
All Feltora products are crafted from 100% pure, sustainable natural wool[cite: 1] with zero synthetics or microplastics[cite: 1, 5], ensuring an eco-friendly and biodegradable lifestyle experience.
Yes, our entire collection—including pet caves, toys, and laundry items—is entirely non-toxic, chemical-free[cite: 2], and hypoallergenic, making it safe for everyday use around your family and pets[cite: 1].
Our 100% pure 10ml Refill Oils (such as Ocean Mist and Amber Sandalwood) feature a precision dropper tip[cite: 3]. Simply apply 3 to 5 drops directly onto your Feltora wool car refresher, dryer balls, or wool diffusers to reactivate your favorite fragrance[cite: 3].
Feltora wool dryer balls lift and separate laundry in the drum to improve hot air circulation, which reduces drying time and softens fabrics naturally without chemical sheets. They are highly durable and reusable for over 1,000+ loads.
We dispatch all orders directly from our Toronto, Canada hub[cite: 3], serving independent boutiques, eco-conscious retail stockists[cite: 3], and direct customers across Canada and the United States[cite: 1, 3].
Boutique owners and retail stockists can apply by visiting our Wholesale Page at www.feltora.ca[cite: 3] and filling out our B2B account application form with your store details and collections of interest[cite: 3].
